Data security

At Teachers Health, data security and member privacy are a top priority. Here’s how we protect your information.

Data collection

All private health funds are legally required to retain certain member information for a set period of time. In many cases it’s for seven years, sometimes longer. This rule applies to data relating to current and former members of the fund.

Our Privacy Policy and Privacy Notice explain what information we collect and why. They also detail the scenarios in which we’re obliged to disclose member information.

Security measures

We have a number of systems and safeguards in place to protect member data, including regular security testing across our website, app, and communications channels to ensure they’re secure and safe to use.

Following the highly distressing Medibank cyber attack, and the previous Optus event, we’ve increased our testing activity and are closely monitoring developments across the cyber security landscape.

When you hear from us

Here’s how to check that Teachers Health communication is genuine:

Email

Emails will come from the @teachershealth.com.au domain. Please ensure that the email address, not just the sender's name, matches this email format.

SMS

Text messages will come from TeachrsHlth/THF or from our 1300 728 188 or 6143985434 number.

Cyber safety resources

Here are some trusted sources of information for individuals:

• Australian Cyber Security Centre
• Scamwatch
• IDCARE