Contact Us
Phone
1300 727 538
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Fax
1300 728 388
Overseas phone
+61 2 8346 2111
For feedback or enquires
contact Teachers Health Fund
at info@teachershealth.com.au
Teachers Health Fund
GPO Box 9812
Sydney NSW 2001
Submit an Enquiry
Teachers Health Centres
Make an appointment
Phone
Call 1300 728 488 to make
an appointment.
Online
Request an appointment online.
Visit a Teachers Health Centre
Public holidays
Closed public holidays
All Centre Opening Hours
Monday to Friday 8.30am - 5.30pm
Saturday 8.30am - 2.30pm
Closed public holidays
Feedback
General Feedback
Health Centre
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Overseas phone
+61 2 8346 2111
Member testimonials
If you have had a great experience with Teachers Health Fund, we would love to hear about it and possibly share it with our other members
Phone
Call 1300 727 538
Your feedback matters
What members think about our service really does matter to Teachers Health Fund. We have introduced a new customer feedback system called "Customer First" so you can have your say and help us to improve our overall service. This is part of our true commitment to member satisfaction. Occasionally members will be requested to give their feedback based on a recent experience with us. We will use this to recognize and develop our staff as well as improving our processes. Provide feedback to us and you can go into the draw to win $1,000. Terms and conditions apply.
Complaints
Teachers Health Fund views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members. If you do have a complaint that you wish to raise with Teachers Health Fund please contact us:
Phone
1300 727 538
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Fax
1300 728 388
Overseas phone
+61 2 83462 2111
For feedback or enquirers
contact Teachers Health Fund
at info@teachershealth.com.au
Teachers Health Fund
GPO Box 9812
Sydney NSW 2001
Teacher Health Fund has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Fund Customer Complaints Handling and Dispute Resolution Policy is available online. In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy. All complaints will be treated confidentially and in accordance with our Privacy Policy.
Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health Fund, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1300 362 072 or via their website at: ombudsman.gov.au.