Contact Us

Phone

1300 727 538

Operating hours (AEST)

Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm

Fax

1300 728 388

Overseas phone

+61 2 8346 2111

Email

For feedback or enquires
contact Teachers Health Fund
at info@teachershealth.com.au

Mail

Teachers Health Fund
GPO Box 9812
Sydney NSW 2001

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Teachers Health Centres

Make an appointment

Phone

Call 1300 728 488 to make
an appointment.

Online

Request an appointment online.

Visit a Teachers Health Centre

Find out more

Public holidays

Closed public holidays

All Centre Opening Hours

Monday to Friday 8.30am - 5.30pm

Saturday 8.30am - 2.30pm

Closed public holidays

Feedback

General Feedback

Phone

Call 1300 727 538

Fax

1300 727 388

Operating hours (AEST)

Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm

Overseas phone

+61 2 8346 2111

Member testimonials

If you have had a great experience with Teachers Health Fund, we would love to hear about it and possibly share it with our other members

Phone

Call 1300 727 538

Your feedback matters

What members think about our service really does matter to Teachers Health Fund. We have introduced a new customer feedback system called "Customer First" so you can have your say and help us to improve our overall service. This is part of our true commitment to member satisfaction. Occasionally members will be requested to give their feedback based on a recent experience with us. We will use this to recognize and develop our staff as well as improving our processes. Provide feedback to us and you can go into the draw to win $1,000. Terms and conditions apply.

Complaints

Teachers Health Fund views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members. If you do have a complaint that you wish to raise with Teachers Health Fund please contact us:

Phone

1300 727 538

Operating hours (AEST)

Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm

Fax

1300 728 388

Overseas phone

+61 2 83462 2111

Email

For feedback or enquirers
contact Teachers Health Fund
at info@teachershealth.com.au

Mail

Teachers Health Fund
GPO Box 9812
Sydney NSW 2001

Teacher Health Fund has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Fund Customer Complaints Handling and Dispute Resolution Policy is available online. In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy. All complaints will be treated confidentially and in accordance with our Privacy Policy.

Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health Fund, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1300 362 072 or via their website at: ombudsman.gov.au.