Contact us
Phone
1300 727 538
Operating hours
Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)
Fax
1300 728 388
Overseas Phone
+61 2 8346 2111
For feedback or enquiries contact
Teachers Health Fund via email at
info@teachershealth.com.au
Teachers Health Fund
GPO Box 9812
Sydney NSW 2001
Submit an enquiry
Teachers Health Centres
Make an appointment
Phone
Call 1300 728 488 to make an appointment.
Online
Make an appointment online
Health Centre
NSW
Surry Hills
35 Reservoir Street
Surry Hills NSW 2010
View Map
Monday to Friday 8.30am – 5.30pm
Saturday 8.30am – 2.30pm
Closed public holidays.
Additional Membership Services opening days, click here.
Parramatta
68 Macquarie Street
Parramatta NSW 2150
View Map
Monday to Friday 8.30am – 5.30pm
Saturday 8.30am – 2.30pm
Closed public holidays
Hamilton
142 Beaumont Street
Hamilton NSW 2303
View Map
Monday to Friday 8.30am – 5.30pm
Saturday 8:30am – 2:30pm
Closed public holidays
Victoria
Richmond
52 Bridge Road
Richmond VIC 3121
View Map
Monday – Friday 8.30am – 5.00pm
Saturday 8.30am – 2.30pm
Closed public holidays
Feedback
General Feedback
Phone
1300 727 538
Fax
1300 728 388
Visit a Member Care Centre
and speak to a Customer Service Representative
Operating hours
Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)
Overseas Phone
+61 2 8346 2111
Member Testimonials
Phone
1300 727 538
Your feedback matters
What members think about our service really does matter to Teachers Health Fund. We have introduced a new customer feedback system called “Customer First” so you can have your say and help us to improve our overall service. This is part of our true commitment to member satisfaction.
Occasionally members will be requested to give their feedback based on a recent experience with us. We will use this to recognise and develop our staff as well as improving our processes.
Provide feedback to us and you can go into the draw to win $1,000. Terms and conditions apply.
Complaints
Teachers Health Fund views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members.
If you do have a complaint that you wish to raise with Teachers Health Fund please contact us:
Phone
1300 727 538
Operating hours
Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)
Fax
1300 728 388
Overseas Phone
+61 2 8346 2111
For feedback or enquiries contact
Teachers Health Fund via email at
info@teachershealth.com.au
Teachers Health Fund
GPO Box 9812
Sydney NSW 2001
Teachers Health Fund has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Fund Customer Complaints Handling and Dispute Resolution Policy is available on the Corporate Documents section of the website.
In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy.
All complaints will be treated confidentially and in accordance with our Privacy Policy.
Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health Fund, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1800 640 695 or in writing at Suite 2202, 580 George Street, Sydney NSW 2000.
