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Phone
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
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We'll call at a time that suits you.
Available Monday to Friday
9am - 5pm AEST
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Teachers Health Centres
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Phone
Call 1300 728 488 to make
an appointment.
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Closed public holidays
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Health Centre
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Overseas phone
+61 2 8346 2111
Member testimonials
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Phone
Call 1300 727 538
Complaints
Teachers Health views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members. If you do have a complaint that you wish to raise with Teachers Health please contact us:
Phone
Operating hours (AEST)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Fax
1300 728 388
Overseas phone
+61 2 8346 2111
Contact Teachers Health
at complaints@teachershealth.com.au
Teachers Health
GPO Box 9812
Sydney NSW 2001
Teachers Health has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Customer Complaints Handling and Dispute Resolution Policy is available online. In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy. All complaints will be treated confidentially and in accordance with our Privacy Policy.
Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health, you have the right to lodge your issue with the Private Health Insurance Ombudsman. The PHIO can be contacted on 1300 362 072 or via their website at: ombudsman.gov.au.