How to claim
Extras claims should be fast and hassle-free – here are a few ways to get the job done (for most services).
For info on services with additional requirements, eligibility criteria or guidelines (e.g. Healthy Lifestyle programs, Aids & Appliances, Orthodontia and Pharmaceuticals), receipts, limits and more, please see Claiming essentials below.
You can only claim for services from recognised Australian providers.
Receipts come in many shapes and sizes. Know the dos and don’ts for successful claiming.
Healthy Lifestyle and Artificial Aids & Appliances claims may require additional documentation.
Two services we’re often asked about are Pharmaceuticals (medication) and Orthodontia. We have FAQs for both.
Benefits & limits
What can you claim for via Extras cover? How much, and how often, can you claim?
When you can’t claim
Certain situations can prevent us from paying for an Extras service. Find out when this may be.