Travel Insurance is coming back

Watch this space

Planning your next getaway?

If you’re looking for great value travel insurance, watch this space. We will soon be launching travel insurance options to cover you whether you are travelling within Australia or going overseas.

Can I still get travel insurance with TravelCard?

You can no longer get new travel insurance with TravelCard. However, the TravelCard team will continue to support all current policies and manage all current and future, valid claims made on these policies. TravelCard’s 24/7 on-trip support will also continue.

It’s important to be aware that, like other travel insurance, the TravelCard Real-Time Leisure International and Leisure Domestic insurance policies have a general exclusion in the event of an actual or likely threat of a pandemic or epidemic.

This means these policies are unable to provide cover for COVID-19-related claims, regardless of where you are travelling or when your trip was booked.

 

Need to make a claim with TravelCard?

You can still lodge new claims (which aren’t related to COVID-19) on your current policy. Please lodge your new claim via the TravelCard standard claims process by sending the completed claim form to the TravelCard Claims team, including all supporting documentation to be reviewed and assessed.

 

Contact TravelCard

Claims

Phone while travelling overseas: +61 2 7909 2777

Phone while in Australia: 1300 123 413

Email: claims@travelcard.com.au

 

On trip assistance

Phone: +61 2 7909 2777

 

Complaints

Email: complaints@travelcard.com.au

 

Customer Support

Phone: +61 2 7909 2777

Email: customersupport@travelcard.com.au