Digital mental health support
* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .
Change your cover or compareEffective 10 October 2025
Helping you access online, clinically proven programs
From 10 October, if you have Extras cover, you’ll be able to claim for Digital mental health support* programs from THIS WAY UP as part of your Psychology yearly limit.
Because looking after your mental health can be deeply personal, these programs are a convenient option if you’re time-poor or simply need support that fits you. Developed by psychiatrists and clinical psychologists, these programs are designed to help you manage challenges, from stress and insomnia to anxiety and depression.
What is THIS WAY UP?
THIS WAY UP offers trusted online cognitive behavioural therapy programs. These use evidence-based techniques for managing anxiety, depression and other mental health conditions. It is a joint venture between St Vincent’s Hospital Sydney and the University of NSW.
What programs are available?
These range from ones that help with general wellbeing and stress management to specific conditions like anxiety or depression. Each offers practical skills and strategies – these are all covered by your Extras.
Some programs, that you can claim for, can help with anxiety (also for specific cases like social, pregnancy and postnatal anxiety), depression, panic, chronic pain or OCD.
Others, such as those for mindfulness, insomnia and stress management are free.
What's right for me?
There are two ways to access these programs:
Self-guided |
Doctor-guided^ |
|
|---|---|---|
| Cost | $59 or covered by your Extras* | No cost |
| Access | Sign-up and get immediate access | Consult with a doctor^ to have a suitable program prescribed |
| Support | Independent | Monitored by your doctor |
| Who it’s for | Mild symptoms, self-directed learners | Mild to severe symptoms, those wanting guidance |
How do I claim?
If you’ve signed up for a program that wasn’t prescribed by your doctor, here’s how to submit your claim using:
- My Teachers Health app or Online Member Services. Send a photo or copy of your receipt using ‘submit claim’ option.
- Claim form. Complete a claim form, attach your receipt and submit by:
- Email: submitclaim@teachershealth.com.au
- Post: Teachers Health, GPO Box 9812, Sydney NSW 2001
- In person: at the Surry Hills, Parramatta or Wollongong Member Care Centre
How much can I claim?
It’ll depend on your level of Extras cover:
| Digital Mental Health Support with THIS WAY UP | Top Extras | Mid Extras | Basic Extras | StarterPak |
|
$59 |
$59 |
$45 |
$59 |
|
|
$118 |
$118 |
N/A |
$118/person |
|
|
$600 |
$350 |
$500/person |
$300/person |
How else can I use my Extras to support my mental health?
All levels of Teachers Health Extras cover include benefits for psychology, counselling and Accredited Mental Health Social Worker services. This includes both face to face or telehealth consultations. Check your Extras benefits and limits
Can I claim for other digital mental health support programs from other providers?
No. THIS WAY UP is the only provider approved by Teachers Health for the Digital Mental Health Support benefit.
Other helpful info
Should I get help for my mental health?
If more traditional methods of seeking help don’t feel quite right, here are a few online options that may be a good starting point.
Read more
Mental health care: how to cover the costs
A guide to help you understand when you could use Medicare rebates and when private health cover may come into play.
Read more
Helping cover the cost of in-hospital treatment
The Mental Health Waiver lets you upgrade to Top Hospital (Gold) if you need immediate access to inpatient psychiatric treatment.
Read moreDisclaimers
*Subject to your level of cover, remaining limits and waiting periods served.
^This could be a GP, psychologist or other health professional. You can request access to a program using THIS WAY UP’s clinician letter when you consult with your doctor. They need to be registered with THIS WAY UP to prescribe a suitable program. They can then monitor progress as the program is completed.