Back to money
If you’ve followed steps 1-3, and checked in with us along the way, settling the bills should be straightforward.
The specialist part
- Under Access Gap Cover – the big bill(s) should come to us. If you get any, complete and submit a claim form. If you have a known gap with anyone, you’ll be billed directly for that.
- No Access Gap Cover – you’ll need to go to Medicare first to submit a two-way claim form. Medicare will send it to us once they’ve processed it.
See the numbers
You can check exactly what you’ve claimed through your hospital cover at Online Member Services. Log in, then go to Claims and benefits > Benefit statements.
It can take a couple of months after your hospital treatment for all the bills to come in and be settled, so wait until then to be sure of getting the full picture.
We hope this guide has given you some insight into hospital treatment. Best of luck with yours. We’re here if you need us.