COVID savings give-back 2023

COVID savings give-back 2023

Frequently asked questions

Your Cover





* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .

Change your cover or compare

What is the COVID savings give-back?

Teachers Health Group – which includes Teachers Health, UniHealth and Nurses & Midwives Health – is returning (giving back!) approximately $55 million in claims savings to members via one-off payments directly into their bank accounts.

This is the latest in a series of measures we’ve rolled out over the last 3 years, including the $31 million 2022 give-back.

Will I get a payment?

Eligibility extends to members with Hospital and/or Extras cover, whose membership was/is:

  1. Paid up-to-date
  2. Not suspended

On both these dates:

  • 1 July 2022
  • 1 August 2023

When will I get my payment?

Eligible members will receive their payments by September 2023.

How much are the payments?

Payment amounts vary considerably – they’re calculated according to your cover on 1 July 2022. This includes the:

  • Type of cover– Hospital, Extras, or both (includes StarterPak)
  • Level of cover – e.g. Top Hospital or Essential Extras
  • Membership – SingleCouple, or Family(includes Single Parent and Extended Family)

We’ll contact you with the details of your payment closer to the time.

Will everyone on my membership get a payment?

No. It’s one payment per membership, not one for each person on your cover.

How will I receive my payment?

Payments will be transferred into your direct credit bank account (the account we pay your claims into). Please check/update your account details by 31 July 2023 in preparation for your payment.

Here’s how to do this via Online Member Services:

  • Log in
  • Go to Payments
  • Click Payment details - claims
  • Click Edit
  • Select Bank account as Account type
  • Enter BSB
  • Enter Account number
  • Enter Account name
  • Click Next
  • Tick Declaration (I declare that the above information is true and correct. I hereby authorise the above changes to my membership)
  • Click Submit.

Online Member Services user guide

Still receiving cheque payments?

If you’ve been receiving your claims payments via cheque, you’ll need to register your bank details to be eligible for the give-back. Please do so (via the steps above) no later than 31 July 2023.


How will I know that my payment has been deposited?

If we have your mobile number, we’ll send you an SMS to confirm the payment.

How did you calculate the payment amounts?

They’re based on a number of factors, including:

  • Claims savings available– the total give-back amount
  • Eligible memberships– the number of payments to be made
  • Type of cover– Hospital, Extras, or both (which includes StarterPak)
  • Level of cover – e.g. Top Hospital, Essential Extras, StarterPak
  • Membership – SingleCouple, or Family (which includes Single Parent and Extended Family).

Will the payment affect my health insurance rebate or taxable income?

No. The give-back payments are in lieu of benefits members could have claimed, not a refund on premiums. So it won’t impact the rebate (for those who claim it).

As ever, we encourage you to talk to your tax agent if you have any questions.

Premiums are increasing in October, why didn’t you just cancel the increases?

It’s a fair question – here are two key factors:

  1. Increases: The (deferred) average annual premium increases were confirmed back in December 2022. These periodic increases are carefully calculated to ensure we’ll be able to pay our members’ future claims.
  2. Payments: We were only able to set the member payments once we’d calculated our COVID-19 claims savings. And this happened much later.

In this situation, one-off payments are the quickest and most efficient way to return the COVID-19 savings to you, our members.

Can you use my COVID-19 payment to reduce my premium? Or can you donate it to a charity on my behalf?

Unfortunately, we can’t. The last thing we want to do is spend more money than necessary on give-back admin. The payment enables you to spend the money as you wish – ultimately giving you more choice.

Why are Ambulance-only memberships excluded?

Members with Ambulance-only cover on 1 July 2022 will not receive payments as ambulance services were accessible throughout the pandemic, unlike a number of Hospital/and or Extras services.