Menopause support benefit

Perimenopause and menopause are natural stages of life. But that doesn’t make it predictable. Every woman’s experience is different, so finding trusted information and specialised support isn’t always straightforward.

That’s why we’ve included Menopause support with UnPause as part of Top Extras, helping eligible members access personalised care^*, wherever they are in Australia.

You don’t need to work it all out on your own.

The UnPause monthly membership combines clinical guidance, educational resources and ongoing support to help you navigate this stage of life.

It includes:

• Up to four telehealth consultations each calendar year with an UnPause clinician following your initial appointment
• Up to four phone check-ins each calendar year with a registered nurse
• Ongoing support from a registered nurse by phone or text message
• Symptom tracking tools and a member portal to help manage your information
• Educational webinars, on-demand wellbeing content and opportunities to connect with other members
• The option to have prescriptions from your UnPause doctor sent to a pharmacy for home delivery (medication and delivery costs not included).

You won’t be locked into a contract and can cancel your membership anytime.

Book your first consultation

Start by booking a 45-minute telehealth appointment with an UnPause clinician. You'll need to complete this consultation before signing up for the monthly membership. The consultation costs $295 and you may be able to claim a Medicare rebate of $125.10. Because a Medicare benefit is available the cost of this consultation can't be claimed through your Menopause support benefit.

Complete the intake form

This online patient information form helps UnPause understand your symptoms, medical history and other relevant details about your health.

Attend the first consult

This will be a telehealth (phone or video) appointment with a doctor who specialises in menopause care.

Sign up for the monthly membership and claim

If you decide the ongoing subscription is right for you, you can sign up and claim $25 per month, up to your available limits.

The UnPause membership is $49 per month.

You can claim $25 per month towards that cost, up to $300 each year, depending on your available limits.

After you’ve signed up for the monthly membership, submit your claim using:

• My Teachers Health app or Online Member Services. Send a photo or copy of your receipt using ‘submit claim’ option.
• Claim form. Complete a claim form, attach your receipt and submit by:
  • Email: submitclaim@teachershealth.com.au
  • Post: Teachers Health, GPO Box 9812, Sydney NSW 2001
  • In person: at the Surry Hills, Parramatta or Wollongong Member Care Counter

At this stage, UnPause is the only provider approved by Teachers Health for the Menopause support benefit.

^*Subject to your level of cover, remaining limits and waiting periods served.