Complaints

If you’re unhappy with your Teachers Health cover, or another element of your membership, please let us know. We’ll do our best to fix it as soon as possible.

You can contact us via any of the channels below, although phone is generally the quickest:

We strive to resolve complaints as quickly as we can. As a not-for-profit, your health and wellbeing are our top priority.

Your feedback also helps us understand what we can do better in the future.

For detailed info on how we manage member complaints, please see our Complaint Handling and Dispute Resolution Policy. If you make a complaint, rest assured it’ll be treated confidentially, and in accordance with our Privacy Policy.

If you’re not happy with the outcome of your complaint, you have the right to take it to the Commonwealth Ombudsman – an independent body that helps to resolve complaints and provide information.

• To make a complaint, contact the Commonwealth Ombudsman at ombudsman.gov.au
• For general information about private health insurance, go to privatehealth.gov.au