Financial hardship support

Financial hardship support

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* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .

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Suspending your cover

At the start of the pandemic, we enabled members who were experiencing financial hardship due to COVID-19 to suspend their membership for up to 12 months.

This measure was in place until 31 March 2021 but has now ended.

Although you can no longer apply to suspend cover due to financial hardship specifically because of COVID-19, you can still apply to suspend your cover due to financial hardship.

This is our application process for members who want to suspend their cover due to overseas travel or financial hardship:

  1. Complete this Application to suspend cover form
  2. Email it to or post it to GPO Box 9812, Sydney NSW 2001

Please note that you won't be able to claim while your membership's suspended. 


Cover suspension (during overseas travel) 

If you’re still overseas

If you suspended your cover when you went overseas, and were forced to extend your stay due to COVID-19, we’ll extend your suspension past the usual maximum period (until the pandemic has passed). 

Please reach out to our team if you have any questions during these uncertain times, we’re here to help.

More information