New Families Program during COVID-19

New Families Program during COVID-19

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Support for expectant and new parents

Being pregnant and having a baby are major life events at the best of times. Factor in COVID-19 and you may appreciate some extra support. 

At the start of the pandemic, we expanded our New Families Program. It’s usually a once in a lifetime benefit, available to eligible members from the 36th week of pregnancy up until their baby's three months old*. 

We opened it up to members from the 14th week of pregnancy, and to those who've accessed it before. Initially this was until 30 September 2020; we’ve now extended this to 31 December 2022.

The New Families Program is available to eligible members (whose Hospital cover includes pregnancy & birth) via Teachers Healthcare Services.

How it works

The program is delivered by Teachers Healthcare Services in tandem with our partner Ternity Group.

The first step is a phone call from the Teachers Healthcare Services team to get all relevant referrals and checks in place for you. Ternity Group will then be in touch to provide you access to the program.

There are two components:

Online courses

You’ll get a subscription to the Nourish Learning Hub, where you can access short online courses on: 

  • pregnancy health
  • labour
  • birth
  • breastfeeding
  • parenthood
  • infant and toddler sleep and settling.

You can also do a confidential online emotional health screening to help you understand how you’re coping and if you could use extra help.

Telephone support

Personalised advice on sleep, settling and breastfeeding from an Early Parenting Consultant over the phone.


Until 31 December 2022, eligible members* can access the program any time from the 14th week of pregnancy until your baby's three months old.

To learn more, get in touch via the Teachers Healthcare Services contact form