Frequently asked questions

If you can't find what you're looking for, we're happy to help.

Simply call 1300 764 518 to find out more.

The cost of your policy

How do we calculate your premium?
The premium is what you pay us for the Policy and it's made up of the amount we've calculated for the risk plus any taxes and government charges.

When calculating your premium we take a number of factors into account,
including:

  • the sum(s) insured;

  • the type of cover you have chosen;

  • the year, make and model of the vehicle being insured;

  • your residential address;

  • any no claim discount to which you may be entitled;

  • the age of the main driver and any other drivers, as well as their driving
    and insurance history;

  • the cost of any optional benefits you have selected;

  • the level of excess you choose to pay;

  • the frequency with which you choose to pay your premium.
Ways to reduce your premium
  • No Claim Bonus

No Claim Bonus is a premium discount awarded for not making a claim.
A No Claim Bonus discount increases each year that you remain claim
free until you reach our maximum discount. Based on the claims lodged
during the period of insurance, your Policy’s No Claim Bonus will be
adjusted when you renew your Policy and this can either:

  • increase (up to our maximum No Claim Bonus),

  • decrease, or

  • remain the same.

If your vehicle is involved in an incident your No Claim Bonus will not
be affected if we decide the incident was not your fault and you provide
us with the name, current residential address and vehicle registration
of the person who caused the incident.

If you make a claim and we decide that you are at fault, your No Claim
Bonus will be affected and may be reduced when you renew your
Policy.

  • Multi Policy Discount

If this Policy insures your vehicle and you also hold a buildings and/or
contents policy through the same financial institution, we may provide
you with a multi policy discount. You may also be entitled to the same
discounts on other household insurance products. For more information,
contact us.

Other ways you can help reduce your premium:

  • Choose a higher excess

You can choose a higher excess for a reduced premium. Your Policy
Schedule will indicate the excess applicable in the event of a claim.
Please refer to ‘Excesses’ for more information on excess options.

Cooling-off period

Cooling-off period
If you change your mind within 21 days of buying your Policy, you can
cancel it and receive a full refund. Naturally, this doesn’t apply if you've
made or are entitled to make a claim. Even after the cooling-off period ends,
you still have the right to cancel your Policy. However, we may deduct some
costs from any refund, as set out in the Policy wording under 'Cancelling
your Policy'.

To cancel your Policy within the cooling-off period, send an email to
enquiries@qbe.com.

Disclaimer

Motor Vehicle Insurance is arranged by Teachers Federation Health Ltd ABN 86 097 030 414, trading as Teachers Health Fund. Insurance products are issued and managed by QBE Insurance (Australia) Limited ABN 78 003 191 035 AFS Licence 239545. Teachers Health Fund is an Authorised Representative of QBE, Authorised Representative No. 270604. Terms and Conditions apply. Cover limits are set out in the policy wording. When calculating your annual premium based upon the sum of periodic payments, this total annual premium may differ from our quoted annual premium due to the impact of standard rounding. If you purchase a policy, Teachers Health Fund receive a commission which is a percentage of your premium – ask us for more details. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision about your insurance needs, please refer to the Product Disclosure Statement available online here or by calling 1300 727 538.