Frequently asked questions
If you can't find what you're looking for, we're happy to help.
Simply call 1300 764 518 to find out more.
|How do we calculate your premium?
The premium is what you pay us for the Policy and it's made up of the amount we've calculated for the risk plus any taxes and government charges.
When calculating your premium we take a number of factors into account, including:
|Ways to reduce your premium
No Claim Bonus is a premium discount awarded for not making a claim.
A No Claim Bonus discount increases each year that you remain claim free until you reach our maximum discount. Based on the claims lodged during the period of insurance, your Policy’s No Claim Bonus will be adjusted when you renew your Policy and this can either:
If your vehicle is involved in an incident your No Claim Bonus will not be affected if we decide the incident was not your fault and you provide us with the name, current residential address and vehicle registration of the person who caused the incident.
If you make a claim and we decide that you are at fault, your No Claim Bonus will be affected and may be reduced when you renew your Policy.
If this Policy insures your vehicle and you also hold a buildings and/or contents policy through the same financial institution, we may provide you with a multi policy discount. You may also be entitled to the same discounts on other household insurance products. For more information, contact us.
Other ways you can help reduce your premium:
You can choose a higher excess for a reduced premium. Your Policy Schedule will indicate the excess applicable in the event of a claim.
Please refer to ‘Excesses’ for more information on excess options.
If you change your mind within 21 days of buying your Policy, you can cancel it and receive a full refund. Naturally, this doesn’t apply if you've made or are entitled to make a claim. Even after the cooling-off period ends, you still have the right to cancel your Policy. However, we may deduct some costs from any refund, as set out in the Policy wording under 'Cancelling
To cancel your Policy within the cooling-off period, send an email to firstname.lastname@example.org.