How to Claim

If you require emergency assistance, please call +61 7 3305 7495.

To lodge a claim: Submit your claim online or phone 1300 725 154.

What documents will I need to supply?

To make the claims process fast and simple, when you lodge your claim you may be requested to attach supporting documentation. Each type of travel claim you make may require different supporting documentation, for example:

  • Medical reports
  • Invoices
  • Purchase receipts
  • Police reports

How do I know if my claim is progressing?

Claims are processed within 10 business days once all the necessary documentation has been received. If the claims team requires additional information, you will be notified within 10 business days.

Terms, conditions, limits and exclusions apply. Sub-limits apply to particular types of losses or claims. Please refer to the Product Disclosure Statement for full details. In particular, please read the Pre-existing Medical Conditions section.

Teachers Federation Health Ltd ABN 86 097 030 414 AR 270 604 is an authorised representative of AWP Australia Pty Ltd ABN 52 097 227 177 AF5L 245631 trading as Allianz Global Assistance. Travel Insurance is underwritten by Allianz Australia Insurance Limited ABN 15 ooo 122 850 AFSL 234708 and issued and managed by Allianz Global Assistance. Terms, conditions, limits and exclusions apply. Any advice provided is general advice only and has not taken into consideration your individual objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium - ask us for more details before we provide you with any services on this product.