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How to claim for travel insurance purchased through Allianz Global Assistance

Although we’ve recently changed travel insurance providers, if you’ve purchased a travel insurance policy through Allianz Global Assistance, the claiming process remains the same.

 

Emergency assistance

If you require emergency assistance, please call +61 7 3305 7495.

 

Lodging a claim

Submit your claim online via www.travelclaims.com.au or call 1300 725 154.

Claims are processed within 10 business days once all the necessary documentation has been received. The claims team will contact you if they require any additional information.

 

Documents needed for claiming

To make the claims process fast and simple, you may be asked to attach supporting documentation to your claim, such as:

  • Medical reports
  • Invoices
  • Purchase receipts
  • Police reports