COVID-19 travel updates

COVID-19 update from the TravelCard team


The Australian Government updated its travel warnings on 18 March 2020, advising all Australians not to travel overseas due to the COVID-19 pandemic.

We suggest delaying any future travel bookings until the situation becomes clearer.

It’s important to be aware that, like other travel insurance, the TravelCard Real-Time Leisure International and Leisure Domestic insurance policies have a general exclusion in the event of an actual or likely threat of a pandemic or epidemic.

This means these policies are unable to provide cover for COVID-19-related claims, regardless of where you are travelling or when your trip was booked.


Postponing your travel plans?


If you’ve already purchased a TravelCard policy and have postponed travel plans as a result of the COVID-19 pandemic, please contact the TravelCard team on 1300 123 112 to change the travel dates on your policy.

Your first step should always be to contact your travel provider to see if you are able to cancel your booking and retain the value as travel credit, and how any travel credit can be used. It’s important to contact your travel provider (e.g. travel agent, airline or cruise line) to find out what options are available to you regarding booking cancellations and travel credits.

For further tips and contact details of key travel providers, please visit our blog.


Still have questions?


As the COVID-19 outbreak evolves, some TravelCard staff will be working remotely but it’s otherwise business as usual so far as our customers are concerned.

If you have any questions or need to make a claim, please contact us as usual on 1300 123 112.