Member Care Centres

Temporary suspension of Health Centre services

Due to COVID-19, we’re taking steps to protect our members, staff and the wider community. From Friday 27 March, services will be suspended at Teachers Health Centres. Find out more.


Conveniently located within our Surry Hills and Parramatta Health Centres, our Member Care Centres are here to help.

Our friendly staff can assist you with various aspects of your health insurance experience; including:

-    Claims lodgement
-    Claims enquiries
-    Benefit quotes
-    Adding a spouse or a child to your policy
-    Updating your contact details
-    Premium payments
-    Reviewing your level of cover
-    Issuing of tax statements
-    General enquiries

Both Surry Hills and Parramatta Member Care Centres operate Monday to Friday 8.30am - 5:30pm (closed public holidays).

Staff at our Hamilton (NSW) Health Centre are also available to assist with enquiries.