Telehealth services during COVID-19

Telehealth services during COVID-19

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* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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What's new?

We’ve always paid benefits for telepsychology under our Extras cover. When the COVID-19 outbreak began, we expanded this offering to a wider range of telehealth services to help you get value from your cover during lockdown.

These telehealth services will now be available through Extras cover until 31 January 2021:

  • Physio
  • Chiro
  • Osteo
  • Dietetics
  • Speech therapy
  • Occupational therapy
  • Exercise physiology
  • Podiatry
  • Lactation consultant
  • Accredited Mental Health Social Worker.

Benefits depend on your level of Extras cover, and remaining limits. 

Eligibility 

You may be able to claim for telehealth services until 31 January 2021 if

  • They're part of an existing course of treatment (and you've seen the practitioner within the last six months) or
  • You're a new patient and the service has been recommended by your GP or medical specialist

And, your provider treats you under the professional guidelines for telehealth services.

Have a question?

Please reach out to our team – we’re here to help.

More information
COVID-19 FAQs