Telehealth services during COVID-19

Telehealth services during COVID-19

Your Cover





* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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What's new?

We’ve always paid benefits for telepsychology under our Extras cover, but until 30 September 2020 we're extending this to include the following telehealth services:

  • Physio
  • Chiro
  • Osteo
  • Dental – item 919 (until 30 June 2020)
  • Dietetics
  • Speech therapy
  • Occupational therapy
  • Exercise physiology
  • Podiatry
  • Lactation consultant.

Benefits depend on your level of Extras cover, and remaining limits. 


You may be able to claim for telehealth services until 30 September 2020 (or 30 June for dental) if

  • They're part of an existing course of treatment (and you've seen the practitioner within the last six months) or
  • You're a new patient and the service has been recommended by your GP or medical specialist

And, your provider treats you under the professional guidelines for telehealth services.

Have a question?

Please reach out to our team – we’re here to help.

Supporting members during COVID-19
Supporting members during COVID-19

As the COVID-19 situation continues to unfold, we're finding ways to support you.

CEO update
CEO update

The latest on our response to COVID-19.

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