Financial hardship support

Financial hardship support

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* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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We're here to help

If you’re experiencing financial hardship due to COVID-19 you can apply to suspend your cover. To do this, complete and submit this Application to suspend cover due to COVID-19 form. 

If you’ve lost your income due to COVID-19’s impact to business, all we need is a letter from your employer to confirm your change in circumstances and we can suspend your membership up to six months.

Once this application to suspend cover form is completed, please send to GPO Box 9812, Sydney NSW 2001 or

Please note that you won't be able to claim while your membership's suspended. 

Cover suspension (during overseas travel) 

If you’re still overseas

If you suspended your cover when you went overseas, and are forced to extend your stay due to COVID-19, we’ll extend your suspension past the usual maximum period (until the pandemic has passed). 

If you’ve returned early

If you’ve had to come home early in response to the government’s COVID-19 travel advice, we’ll honour the suspension period for the time you were away (even if it’s less than the usual two-month minimum). 

Please reach out to our team if you have any questions during these uncertain times, we’re here to help.

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Supporting members during COVID-19

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CEO update
CEO update

The latest on our response to COVID-19.

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