Financial hardship support

Financial hardship support

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We're here to help

At the start of the pandemic, we enabled members who were experiencing financial hardship due to COVID-19 to suspend their membership for up to 12 months.

This measure was initially in place until 30 September 2020; we’ve now extended it to 31 March 2021 and to members who are getting JobKeeper payments.

How to apply

  1. Complete this Application to suspend cover due to COVID-19 form
  2. Email it to or post it to GPO Box 9812, Sydney NSW 2001

Please note that you won't be able to claim while your membership's suspended. 


Cover suspension (during overseas travel) 

If you’re still overseas

If you suspended your cover when you went overseas, and were forced to extend your stay due to COVID-19, we’ll extend your suspension past the usual maximum period (until the pandemic has passed). 

If you’ve returned early

If you’ve had to come home early in response to the government’s COVID-19 travel advice, we’ll honour the suspension period for the time you were away (even if it’s less than the usual two-month minimum). 

Please reach out to our team if you have any questions during these uncertain times, we’re here to help.

More information