CEO updates

CEO updates

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* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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Friday 10 April

As COVID-19 continues to impact us all, we're focused on doing everything we can to support our members. 

Premium increase postponed 

We postponed the 1 April increase for six months (until 1 October 2020). We'll review the situation closer to the cut-off date. Benefit improvements for Hospital and Extras did come into effect though.

Support for members

Here are four changes we've made to help members during COVID-19 (they're in place until 30 September 2020):


Staying covered

Here's why we recommend hanging onto your cover during COVID-19, and beyond:

  • Access to private hospitals – Non-elective surgeries (heart-related, cancer treatment, obstetrics and more) are still happening.

  • Claiming for Extras – It's not quite business as usual, but there's still lots that members with Extras can claim for, including telehealth services and emergency dental treatment.

  • No additional waiting periods – People who drop their cover have to re-serve waiting periods when they take out health insurance again.

  • Faster hospital treatment after COVID-19 – Wait lists in the public system are likely to be longer than usual due to the backlog of surgeries.


Here for you. For good.

These are uncertain times, but if there's one thing we're certain about it's our commitment to you, our members. If you have any questions for us, please get in touch.

Email us at or call 1300 727 538, Monday to Thursday 8am - 8pm, Friday 8am - 6pm or Saturday 8.30am - 12.30pm (AEST).

Tuesday 31 March

1 April premium increase postponed

As the COVID-19 situation has evolved over recent weeks, we’ve been focused on finding ways to support our members during these uncertain times.

We’ve been working around the clock, considering several initiatives to provide financial relief and support for members.

We want your health insurance to be there for you if or when you need it. We want to reduce your financial pressures.

As such, today I’m announcing that our 1 April premium increase will be postponed for the next six months until 1 October 2020.

We’ll review this with the Department of Health prior to the six-month cut off to reassess the impact of COVID-19 on the Australian health system.

The government has also committed to supporting health insurance members by maintaining the current rebate on 1 April.

Additional support for members

In the past week, we’ve announced several measures to support members. Here is what we’re doing, including new and existing initiatives:

  • Cover for COVID-19: All members with hospital cover will be covered for COVID-19 hospital admissions. This applies regardless of the level of Hospital cover.

  • Financial hardship: Members experiencing financial hardship due to COVID-19 can apply to suspend their cover.

  • Teachers Healthcare Services: Eligible members can access support programs through Teachers Healthcare Services including Care Coordination Program, Mental Wellness Program, New Family Program and Hospital Substitute Services. Learn more

  • Telehealth access: We’ve always paid benefits for telepsychology services under our Extras cover. From 30 March, we’ll also be paying benefits for additional telehealth services, including psychology, physiotherapy, dietetics, speech therapy, occupational therapy, exercise physiology. We’ll also be allowing telepsychology by Mental Health Social Workers. 

Here for you. For good.

It’s a tough time for all Australians and circumstances are changing rapidly. In these extraordinary times, we want to do everything we possibly can to support our members. 

As a not-for-profit health fund, we’ve always placed the best interests of our members first. This situation is no different, and we’ll continue to explore options that are in your best interests.

Please reach out to our team if you have any questions during these uncertain times, we’re here to help.

Wednesday 25 March

As the COVID-19 situation continues to unfold, here’s what we’re doing to protect members, staff, and the wider community. Because, as you’d expect, we’re putting people first.

For more detail on the things covered below, check out our COVID-19 FAQs.

We’re here for you

While you’re working, we’re working. These are unprecedented times, but we’re committed to running business as usual (or unusual). This means paying your claims and supporting your health fund membership needs just as you’d expect.

We've changed the way we work to support this, including moving staff to working from home arrangements. We expect that there'll be more changes over the coming weeks as we adapt to new ways of working.

We're also working with the Department of Health and other bodies/associations to ensure that you continue to get value from your health cover. Even if the way you access healthcare services changes during this time.

Protecting you (and your loved ones)

Teachers Health Centres will temporarily suspend operations from Friday, 27 March. We take our duty of care to everyone at our centres seriously and feel this is currently the safest option.

We’ll be reviewing this regularly and will re-open as soon as it’s safe. Learn more about the Teachers Health Centre closures. 

We’re prepared

Keeping the business running is another part of our duty of care to you, our members. We have strong capital reserves and robust risk management procedures in place to help us during these challenging times.

We're monitoring the ongoing advice from the Australian Government and the Department of Health and are prepared to adjust our response.

Trusted health advice

With information changing so frequently, it's important to regularly check the latest advice from the Department of Health.

We’re here to help

We'll continue to keep you updated about what's happening at Teachers Health via this webpage and social media. 

In the meantime, if you have any questions or concerns you can email us at or call us on 1300 727 538.

Please note we're currently experiencing a high volume of calls, so please be patient with us and know that our team is working hard to help you.