Teachers Health Fund members most satisfied

Teachers Health Fund members are the most satisfied among the 16 largest private health insurers, according to a new Roy Morgan Research survey.
Teachers Health Fund not only achieved the highest overall level of satisfaction (83.6%), but also has the highest level of ‘very satisfied’ members at 44.8%, well above the industry average of 27.9%.
The results have been welcomed by Teachers Health Fund CEO, Mr Brad Joyce, who says a focus on continually improving the member experience is achieving great outcomes.

“These results reaffirm our position as a fund which is focused on people and not profits, and places the member at the heart of everything we do,” Mr Joyce said,
“Our industry-leading retention rates correlate with these research findings. Over 97% of members who join the Fund, stay with the Fund.”
“We’ve been able to achieve this because our members’ experience sits at the core of our organisation’s values. As a Fund we believe it’s important to continue strengthening our capability and improving our customer service and efficiencies.”

While Teachers Health Fund has reason to celebrate, some of the major health insurance providers did not fare so well.
Medibank Private was the poorest performer among the five largest private health insurance funds with only 21.5% of members being ‘very satisfied’, followed by NIB (23.9%), BUPA (24.9%) and HBF (38.1%).

To find out more about the results, and how other funds compared, visit http://www.roymorgan.com/findings/7044-satisfaction-with-private-health-insurance-declining-201611091615