Contact us

Phone

1300 727 538

Operating hours

Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)

Fax

1300 728 388

Overseas Phone

+61 2 8346 2111

Email

For feedback or enquiries contact
Teachers Health Fund via email at
info@teachershealth.com.au

Mail

Teachers Health Fund
GPO Box 9812
Sydney NSW 2001

Submit an enquiry

Teachers Health Centres

Make an appointment

Phone

Call 1300 728 488 to make an appointment.

Online

Make an appointment online

NSW

Surry Hills

35 Reservoir Street
Surry Hills NSW 2010
View Map

Monday to Friday 8.30am – 5.30pm
Saturday 8.30am – 2.30pm
Closed public holidays.

Parramatta

68 Macquarie Street
Parramatta NSW 2150
View Map

Monday to Friday 8.30am – 5.30pm
Saturday 8.30am – 2.30pm
Closed public holidays

Hamilton

142 Beaumont Street
Hamilton NSW 2303
View Map

Monday to Friday 8.30am – 5.30pm
Saturday 8:30am – 2:30pm
Closed public holidays

Victoria

Richmond

52 Bridge Road
Richmond VIC 3121
View Map

Monday – Friday 8.30am – 5.00pm
Saturday 8.30am – 2.30pm
Closed public holidays

Feedback

General Feedback

Phone

1300 727 538

Fax

1300 727 538

Visit a Member Care Centre

and speak to a Customer Service Representative

Operating hours

Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)

Overseas Phone

+61 2 8346 2111

Member Testimonials

If you have had a great experience with Teachers Health Fund, we would love to hear about it and possibly share it with our other members.
Phone

1300 727 538

Your feedback matters

What members think about our service really does matter to Teachers Health Fund. We have introduced a new customer feedback system called “Customer First” so you can have your say and help us to improve our overall service. This is part of our true commitment to member satisfaction.

Occasionally members will be requested to give their feedback based on a recent experience with us. We will use this to recognise and develop our staff as well as improving our processes.

Provide feedback to us and you can go into the draw to win $1,000. Terms and conditions apply.

Media Enquiries

Nathan Burman:

0415 189 865 / (02) 9256 9707

Becky Roberts:

0413 103 066 / (02) 9256 9701

Complaints

Teachers Health Fund views complaints as an opportunity to maintain and enhance customer loyalty and support, and enhance our benefits and services to members.

If you do have a complaint that you wish to raise with Teachers Health Fund please contact us:

Phone

1300 727 538

Operating hours

Mon to Thur: 8.00am – 8.00pm (AEST)
Fri: 8.00am – 6.00pm (AEST)
Sat: 8.30am – 12.30pm (AEST)

Fax

1300 728 388

Overseas Phone

+61 2 8346 2111

Email

For feedback or enquiries contact
Teachers Health Fund via email at
info@teachershealth.com.au

Mail

Teachers Health Fund
GPO Box 9812
Sydney NSW 2001

Teachers Health Fund has a documented policy and procedure in place to manage complaints. A copy of the Teachers Health Fund Customer Complaints Handling and Dispute Resolution Policy is available on the Corporate Documents section of the website.

In most cases, we aim to resolve complaints at the time of contact. In the event that we are not able to resolve your complaint straight away, it will be managed and escalated in accordance with our policy.

All complaints will be treated confidentially and in accordance with our Privacy Policy.

Complainants also have the right to take their issue to the Private Health Insurance Ombudsman. If you are not satisfied with the response provided by Teachers Health Fund, you have the right to lodge your issue with the Private Health Insurance Ombudsman.